Why might sales users be unable to select record type when creating new account records?

Sales users may be unable to select a record type when creating new account records if that specific record type has not been added to their user profile. In Salesforce, access to various record types is controlled through user profiles. If a record type is not associated with a user’s profile, they will not see that record type as an option when attempting to create a new record.

Therefore, it is crucial for administrators to ensure that the appropriate record types are assigned to user profiles based on their roles and the information they need to input. This control mechanism allows for better data governance and ensures that users only see record types that are relevant to their function within the organization, thus enhancing the overall efficiency of the system.

Other factors like whether the record type has an assigned page layout, is set as the default, or has been activated may play roles in usability but fundamentally, the core issue here is about profile permission and configuration in relation to the user's access to specific record types.