To ensure sufficient access for users involved with escalated cases, what rule type should the administrator create?

The most suitable rule type to create for ensuring sufficient access for users involved with escalated cases is a criteria-based sharing rule. This type of rule allows administrators to share records based on specific criteria, such as the status of a case or its urgency level, which is particularly relevant for escalated cases.

When a case is escalated, it often requires additional visibility and access for certain users beyond the usual hierarchy or ownership structure. By using a criteria-based sharing rule, an administrator can specify the exact conditions that determine which cases need to be shared and with whom. This is essential for facilitating collaboration among team members who might need to intervene or assist in handling the caseload effectively when issues arise.

Other rule types, such as ownership-based sharing rules, are more focused on sharing records based on the owner of the case rather than specific attributes of the case itself, which may limit access to only the direct owner and their team rather than a broader group. Case escalation rules typically manage the process of escalating cases rather than controlling access to records. Finally, case assignment rules pertain to how cases are assigned to users rather than managing user access based on case status. Therefore, the criteria-based sharing rule is the most fitting choice to ensure that the appropriate users can