The support team at Universal Containers wants notifications before support plans expire. What should an administrator configure to meet this requirement?

To meet the requirement of notifying the support team before support plans expire, configuring a workflow rule is the most effective solution. Workflow rules can be designed to trigger specific actions based on certain conditions being met in Salesforce.

In this case, a workflow rule can be set up to monitor the expiration dates of the support plans. When a support plan reaches a predefined threshold (for instance, 30 days before the expiration date), the workflow rule can automatically send notifications to the relevant support team members. This proactive approach ensures that the team is adequately informed in advance, allowing them to take necessary actions, such as contacting the customer to renew the support plan.

Workflow rules are highly customizable, allowing the administrator to specify the conditions and actions that fit the organization's needs. They can send email alerts, create tasks, or update fields, thus providing a versatile tool for automating notifications and enhancing operational efficiency.