Queue members can jump in to take ownership of any record in a queue. Is this statement true or false?

The statement is true because, in a queue, members have the ability to take ownership of any record that is available in that queue. This feature is designed to improve workflow efficiency by allowing any authorized user who is a member of the queue to pick up and work on tasks as needed, rather than assigning a task to a specific individual. This flexibility helps ensure that work is addressed promptly, as any member can step in to assist with or resolve tasks, contributing to more efficient resource utilization and better response times.

Being able to jump in and take ownership is particularly advantageous in environments where responsiveness is critical, such as in financial services, where client needs and requests may require swift attention from different team members. To effectively manage workloads and provide quick responses, queue systems are implemented so that all members can access and take ownership of records based on priority and availability.